# Quick Support Options

Use the support channel that matches the type of question.

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## Discord Community[​](#discord-community "Direct link to Discord Community")

Use Discord for:

* installation questions
* setup screenshots
* version checks
* broker symbol questions
* common error messages
* general user discussion

Join: [Discord Server Link](https://discord.gg/DxXQ4HdnES)

Community replies depend on availability and issue complexity.

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## Email Support[​](#email-support "Direct link to Email Support")

Use email for:

* account or billing questions
* private information
* issues that need detailed written context
* cases where screenshots or files should not be posted publicly

Email: <info@itradeaims.net>

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## Before Asking For Help[​](#before-asking-for-help "Direct link to Before Asking For Help")

Prepare:

* EA version
* MT4 build number
* broker name
* account type
* symbol name
* timeframe
* screenshot of the chart
* screenshot of the relevant Inputs tab
* any message from the Experts or Journal tab

This makes troubleshooting easier and avoids repeated questions.

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## Related Pages[​](#related-pages "Direct link to Related Pages")

* [Bug Reporting](/banana-ea/mt4/docs/v4/support/bug-reporting.md)
* [Discord Community Guide](/banana-ea/mt4/docs/v4/support/discord-guide.md)
* [Troubleshooting](/banana-ea/mt4/docs/v4/troubleshooting.md)