# Technical Support Scope

This page explains what support can usually help with and what remains the user's responsibility.

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## Support Can Help With[​](#support-can-help-with "Direct link to Support Can Help With")

Support can usually help with:

* installation issues
* license or access checks
* EA version confirmation
* MT4 Navigator or chart attachment issues
* common order errors
* broker symbol questions
* settings clarification
* documentation questions

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## Support Cannot Do For You[​](#support-cannot-do-for-you "Direct link to Support Cannot Do For You")

Support cannot:

* guarantee trading results
* tell you what risk to take
* manage your account
* promise a setup will work live
* remove market, broker, or execution risk
* replace your own testing and risk management

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## How To Get Better Help[​](#how-to-get-better-help "Direct link to How To Get Better Help")

When asking for help, include:

* EA version
* MT4 build number
* broker name
* account type
* symbol name
* timeframe
* screenshot of the chart
* screenshot of the relevant settings
* Experts or Journal messages if there is an error

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## Related Pages[​](#related-pages "Direct link to Related Pages")

* [Contact Information](/banana-ea/mt4/docs/v4/support/contact-information.md)
* [Quick Support Options](/banana-ea/mt4/docs/v4/support/quick-support-options.md)
* [Bug Reporting](/banana-ea/mt4/docs/v4/support/bug-reporting.md)