# Troubleshoot MT5

Use this page for **AIMS Box MT5** on MetaTrader 5.

When contacting support, include broker, symbol, timeframe, and screenshots of the chart and **Box** tab dashboard.

## Indicator Not In Navigator[​](#indicator-not-in-navigator "Direct link to Indicator Not In Navigator")

1. Restart MT5.
2. Press `Ctrl+N`, right-click Navigator, choose **Refresh**.
3. Open `Indicators > iTradeAIMS` and confirm **AIMS Box MT5** is listed.
4. If missing, re-run the [MT5 installer](/indicators/aims-box/docs/mt5/install.md) and select the data folder from `File > Open Data Folder` in the **same** terminal.

## Wrong Data Folder[​](#wrong-data-folder "Direct link to Wrong Data Folder")

Common when you have multiple broker terminals:

1. Open the exact MT5 terminal you chart on.
2. Click `File > Open Data Folder` and note the path.
3. Re-run the installer and select that folder.
4. Restart MT5 and refresh Navigator.

Do not install into the Windows program folder.

## License Key Rejected[​](#license-key-rejected "Direct link to License Key Rejected")

1. Enter **SerialKey** exactly as issued (no extra spaces).
2. Confirm internet access.
3. Remove and reattach the indicator.
4. Contact support if the message remains.

## Dashboard Missing Or Box Tab Empty[​](#dashboard-missing-or-box-tab-empty "Direct link to Dashboard Missing Or Box Tab Empty")

1. Confirm **iTradeAIMS Dashboard** is attached to the **same** chart as AIMS Box MT5.
2. Select the **Box** tab on the dashboard.
3. Check product rows — **NOT ON CHART** means that product is not attached yet.
4. Load more chart history if no box structures have formed yet.

## No Box Zones On Chart[​](#no-box-zones-on-chart "Direct link to No Box Zones On Chart")

1. Confirm **Boxes** (or equivalent visibility setting) is enabled in indicator inputs.
2. Wait for enough candles — boxes need valid fractal structure in history.
3. Try a liquid symbol and a timeframe you normally use.
4. Check whether **Blocked** or filter states explain why no ready setup shows.

## Box Shows Blocked / Too Tall[​](#box-shows-blocked--too-tall "Direct link to Box Shows Blocked / Too Tall")

The **ATR Box filter** and Gator/Purple filters can block setups when the box is too tall or filter context fails. See [Using AIMS Box levels](/indicators/aims-box/docs/strategy-foundation/aims-box-rules.md) and [Box tab in the suite](/indicators/confluence/docs/features/box-tab-in-suite.md).

## Windows Blocks The Installer[​](#windows-blocks-the-installer "Direct link to Windows Blocks The Installer")

If SmartScreen blocks the unsigned installer from an official iTradeAIMS source: **More info → Run anyway**. Stop if Windows reports a virus or the file did not come from iTradeAIMS.

## Still Stuck?[​](#still-stuck "Direct link to Still Stuck?")

See the full [Support troubleshooting](/indicators/aims-box/docs/support/troubleshooting.md) page (MT4 + MT5) or [Contact support](/indicators/aims-box/docs/support/contact-support.md).