# Contact Support

Use support when the self-check steps do not solve the issue.

Before contacting support, check:

1. [Installation](/indicators/aims-box/docs/installation.md)
2. [Quick Start Guide](/indicators/aims-box/docs/quick-start-guide.md)
3. [Troubleshooting](/indicators/aims-box/docs/support/troubleshooting.md)
4. [FAQ](/indicators/aims-box/docs/support/faq.md)

## Support Channels[​](#support-channels "Direct link to Support Channels")

### Discord[​](#discord "Direct link to Discord")

Discord is the recommended place to join the iTradeAIMS community.

Use it for:

* Setup questions and screenshots.
* Seeing how other traders use AIMS Box MT5 on MT5 or AIMS Box Advanced Indicator on MT4.
* Learning from common questions before you run into the same issue.
* Product updates, access notes, and practical platform guidance.

Invite:

<https://discord.gg/DxXQ4HdnES>

### Email[​](#email "Direct link to Email")

Use email for account, purchase, or private license questions.

Email:

```
info@itradeaims.net
```

## What To Include[​](#what-to-include "Direct link to What To Include")

For MT4 or MT5, include:

* Platform: MT4 or MT5.
* Broker terminal name.
* Symbol and timeframe.
* Whether the indicator appears under `Navigator > Indicators > iTradeAIMS`.
* Screenshot of the chart.
* Screenshot of any license or error message.
* Screenshot of the dashboard state if a setup is blocked.
* What you already tried.

## Do Not Send[​](#do-not-send "Direct link to Do Not Send")

Do not send:

* Trading account passwords.
* Full payment card details.
* Private keys or account security codes.

If a screenshot includes sensitive information, hide it before sending.

## Useful Links[​](#useful-links "Direct link to Useful Links")

* iTradeAIMS website: <https://itradeaims.net>
* AIMS Box lesson: <https://itradeaims.net/lesson-8-aims-the-box-indicator/>
* Members area: <https://my.itradeaims.net>