# Troubleshoot MT5

Use this page for `The Banana Indicator MT5` issues.

## Indicator Does Not Appear In Navigator[​](#indicator-does-not-appear-in-navigator "Direct link to Indicator Does Not Appear In Navigator")

1. Open MT5.
2. Select `File > Open Data Folder`.
3. Confirm the installer used that exact folder.
4. Confirm the folder contains `MQL5`.
5. Restart MT5 or refresh Navigator.

Do not install the MT5 indicator into an `MQL4` folder.

## Indicator Does Not Attach[​](#indicator-does-not-attach "Direct link to Indicator Does Not Attach")

Check:

* The file was installed into the MT5 data folder.
* Your license key is entered correctly if required.
* Internet access is available for license checks.
* The Experts tab does not show a repeated loading, permission, or dependency error.
* The chart symbol and timeframe are open before attaching the indicator.

## Dashboard Or Panel Does Not Appear[​](#dashboard-or-panel-does-not-appear "Direct link to Dashboard Or Panel Does Not Appear")

Check:

* The dashboard display setting is enabled.
* The indicator is attached to the correct chart.
* The chart is not hidden behind another window or template layer.
* The chart does not show a license, dependency, or setup error.

## Signals Do Not Appear[​](#signals-do-not-appear "Direct link to Signals Do Not Appear")

Check:

* The chart has enough recent price history loaded.
* The timeframe and symbol are the ones you intend to review.
* Signal visibility settings are enabled.
* Filter settings have not hidden every signal.

## Alerts Do Not Fire[​](#alerts-do-not-fire "Direct link to Alerts Do Not Fire")

Use [MT5 alerts](/indicators/banana/docs/mt5/alerts.md) first, then check:

* MT5 is open.
* The alert setting is enabled.
* Terminal notification settings are configured.
* The Experts tab does not show an error when the signal occurs.

## What To Send Support[​](#what-to-send-support "Direct link to What To Send Support")

If the issue remains, send:

* Product name: `The Banana Indicator MT5`
* MetaTrader version and broker server name.
* Windows version.
* Chart symbol and timeframe.
* Screenshot of the chart.
* Screenshot of the Experts tab if an error appears.
* The exact error message.