# Contact Support

Use support when the self-check steps do not solve the issue.

Before contacting support, check:

1. [Installation](/indicators/banana/docs/installation.md)
2. [Quick Start Guide](/indicators/banana/docs/quick-start-guide.md)
3. [Troubleshooting](/indicators/banana/docs/support/troubleshooting.md)
4. [FAQ](/indicators/banana/docs/support/faq.md)

## Support Channels[​](#support-channels "Direct link to Support Channels")

### Discord[​](#discord "Direct link to Discord")

Discord is the recommended place to join the iTradeAIMS community.

Use it for:

* Setup questions and screenshots.
* Seeing how other traders use the indicator on MT4, MT5, and TradingView.
* Learning from common questions before you run into the same issue.
* Product updates, access notes, and practical platform guidance.

It is not only for support tickets. If you are new to The Banana Indicator MT5 or still learning MetaTrader, joining the community can help you understand the product faster than working alone.

Invite:

<https://discord.gg/DxXQ4HdnES>

### Email[​](#email "Direct link to Email")

Use email for account, purchase, or private license questions.

Email:

```
info@itradeaims.net
```

## What To Include[​](#what-to-include "Direct link to What To Include")

For MT4 or MT5, include:

* Platform: MT4 or MT5.
* Broker terminal name.
* Symbol and timeframe.
* Whether the indicator appears under `Navigator > Indicators > iTradeAIMS`.
* Screenshot of the chart.
* Screenshot of any license or error message.
* What you already tried.

For TradingView, include:

* TradingView username.
* Script link you are using.
* Whether access has been approved.
* Symbol and timeframe.
* Screenshot of the chart or access message.

## Do Not Send[​](#do-not-send "Direct link to Do Not Send")

Do not send:

* Trading account passwords.
* Full payment card details.
* Private keys or account security codes.

If a screenshot includes sensitive information, hide it before sending.

## Useful Links[​](#useful-links "Direct link to Useful Links")

* iTradeAIMS website: <https://itradeaims.net>
* TradingView profile: <https://www.tradingview.com/u/iTradeAIMS/>
* TradingView Banana Indicator script: <https://www.tradingview.com/script/zhOVPRIj-iTradeAIMS-The-Banana-Indicator/>