# Troubleshooting

If you see `[ERROR 100] License Key Required`, the indicator is attached but no license key was found in the indicator settings.

Fix:

1. Right-click the chart and choose `Indicators List`.
2. Select Banana Indicator and click `Edit` or `Properties`.
3. Open the `Inputs` tab.
4. Enter your license key in **SerialKey**.
5. Click `OK`.
6. Remove and reattach the indicator if the message remains.

Check:

1. Enter the license key exactly as issued.
2. Remove any extra spaces.
3. Confirm internet access.
4. Remove and reattach the indicator.
5. Try one clean chart.

If it still fails, contact support with:

* Platform: MT4 or MT5.
* Broker account platform, not your password.
* The license message shown.
* A screenshot of the indicator Inputs tab with private details hidden if needed.

## No Signals Appearing[​](#no-signals-appearing "Direct link to No Signals Appearing")

No signals can be normal for long periods. The indicator only marks patterns when its conditions are met.

Check:

1. The market is open and the chart is receiving price updates.
2. The symbol and timeframe are active.
3. **Pause new signal generation** is off.
4. Signal visibility is not turned off.
5. Seed or Banana signals have not all been hidden.
6. The license is accepted.

Do not keep changing settings quickly. First confirm the indicator is attached and receiving data.

## Too Many Markers[​](#too-many-markers "Direct link to Too Many Markers")

If the chart is crowded:

1. Hide Seed signals first.
2. Show fewer Banana signal counts.
3. Turn off EMA lines if they distract you.
4. Use one chart while learning.

## Alerts Not Working[​](#alerts-not-working "Direct link to Alerts Not Working")

### MetaTrader[​](#metatrader "Direct link to MetaTrader")

Check:

1. The indicator alert setting is enabled.
2. MetaTrader platform alert testing works.
3. Sound is not muted.
4. Email settings work from `Tools > Options > Email`.
5. Push settings work from `Tools > Options > Notifications`.

If the platform test fails, fix the platform setting before changing the indicator.

### TradingView[​](#tradingview "Direct link to TradingView")

Check:

1. The indicator is on the chart.
2. You created a TradingView alert.
3. The alert is active.
4. Your TradingView notification settings are enabled.
5. Your TradingView plan supports the number of alerts you are using.

## TradingView Access Not Granted[​](#tradingview-access-not-granted "Direct link to TradingView Access Not Granted")

The TradingView script is invite-only.

Check:

1. You are signed in to the correct TradingView username.
2. You requested access or followed the access instructions.
3. Access has been approved for that username.
4. You refreshed the script page after approval.

Script page:

<https://www.tradingview.com/script/zhOVPRIj-iTradeAIMS-The-Banana-Indicator/>

## Dashboard Not Visible[​](#dashboard-not-visible "Direct link to Dashboard Not Visible")

MetaTrader only.

1. Confirm **Show/Hide Main Dashboard** is on.
2. Check if the dashboard is collapsed.
3. Remove and reattach the indicator.
4. Restart MetaTrader.
5. Contact support with a screenshot if it still does not appear.

The Banana Indicator troubleshooting path depends on the platform version you use.

Choose your guide:

* [Troubleshoot MT4](/indicators/banana/docs/mt4/troubleshooting.md)
* [Troubleshoot MT5](/indicators/banana/docs/mt5/troubleshooting.md)
* [Troubleshoot TradingView](/indicators/banana/docs/tradingview/troubleshooting.md)

If you contact support, include the platform version, screenshot, broker or TradingView username where relevant, and the exact message shown by the platform.