# Troubleshooting Guide Most issues on MetaTrader 5 are related to **terminal settings**, **Serial Key entry**, or **chart templates**. Follow this fast guide to resolve them. *** ## 1. License & Activation Issues[​](#1-license--activation-issues "Direct link to 1. License & Activation Issues") | Symptom | Cause | Solution | | ---------------------------------------- | ----------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **"Unlicensed" text on chart** | Serial Key missing, invalid, or expired | Open indicator settings (press `Ctrl+I`) $\rightarrow$ verify your **Serial Key** is entered correctly with no trailing spaces. | | **Indicators draw nothing** | Terminal blocked connection to license server | Ensure MT5 has internet access. Go to **Tools $\rightarrow$ Options $\rightarrow$ Expert Advisors** $\rightarrow$ check **Allow WebRequest for listed URL** and add `https://dlms.itradeaims.net`. | | **"Duplicate indicator instance" alert** | Multiple copies of the same indicator attached to one chart | Remove the duplicate copy from your chart (**Ctrl+I** $\rightarrow$ select duplicate $\rightarrow$ click Delete). | *** ## 2. Display & Template Issues[​](#2-display--template-issues "Direct link to 2. Display & Template Issues") | Symptom | Cause | Solution | | ------------------------------------------- | -------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Template loads colors but no indicators** | Template file encoding issue or custom indicators folder moved | Right-click chart $\rightarrow$ select **Templates** $\rightarrow$ choose **`iTradeAIMS — The Confluence Stack (Dark)`**. Ensure indicators exist in `MQL5\Indicators\iTradeAIMS`. | | **Dashboard HUD overlaps chart text** | Initial X/Y coordinates collide with chart elements | Open Dashboard settings (`Ctrl+I`) $\rightarrow$ adjust `InitialX` or `InitialY` $\rightarrow$ or simply click and drag the HUD to an open space. | | **Wave count displays "—" (dashes)** | Not enough historical candles loaded | Right-click the chart $\rightarrow$ click **Refresh** $\rightarrow$ press the **Home** key to scroll back and download historical bars from your broker. | *** ## 3. Signal & Verdict Questions[​](#3-signal--verdict-questions "Direct link to 3. Signal & Verdict Questions") | Question | Explanation | Action | | ------------------------------------------------------- | -------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------- | | **"Why is the Dashboard showing WAIT?"** | One of the 4 layers has not satisfied its condition, or high-impact news is due. | Read the text next to WAIT (e.g. *"WAIT: Box not broken"* or *"WAIT: Price overextended"*). Follow the rule and wait for alignment. | | **"Why did an arrow not appear on an inside bar?"** | The candle did not meet the qualified impulse or ATR filter thresholds. | The indicator filtered out the candle to protect you from entering a false pause. | | **"Why did a candle pierce the Box without alerting?"** | The candle has not yet closed outside the box. | Wait for the candle to close. AIMS Box only alerts on confirmed closed breakouts (Bar 1). | *** ## Still Need Help?[​](#still-need-help "Direct link to Still Need Help?") If you experience an issue not listed here: 1. Verify that your MT5 build is updated to the latest version. 2. Check the MT5 **Journal** and **Experts** tabs at the bottom of your screen for any error messages. 3. Reach out to our dedicated support team at ****.