# Troubleshooting

## Bridge not connected[​](#bridge-not-connected "Direct link to Bridge not connected")

1. Confirm MetaTrader is running for the same Windows user session as TM Pro.
2. Confirm the **iTradeAIMS TM Pro** bridge Expert is attached and AutoTrading is allowed.
3. Restart TM Pro, then MetaTrader, then re-check **Runtime**.
4. Re-run the installer if the bridge Expert is missing from Navigator.

## Order will not confirm[​](#order-will-not-confirm "Direct link to Order will not confirm")

1. Confirm you completed **Queue** before **Confirm**.
2. Check symbol tradability and session on the broker.
3. Check MetaTrader Journal for rejects (margin, market closed, invalid stops).

## Sidecar covers the chart[​](#sidecar-covers-the-chart "Direct link to Sidecar covers the chart")

Resize or dock TM Pro beside — not over — the chart. Typical width is a narrow strip (\~360–480px depending on build).

## Still stuck?[​](#still-stuck "Direct link to Still stuck?")

Contact support from [my.itradeaims.net](https://my.itradeaims.net/) with: Windows version, MT4 vs MT5, bridge connected yes/no, and a screenshot of the Runtime tab.