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Troubleshoot MT5

Use this page for The Setup Indicator MT5 on MetaTrader 5.

When contacting support, include broker, symbol, timeframe, and screenshots of the chart and Box tab dashboard.

Indicator Not In Navigator​

  1. Restart MT5.
  2. Press Ctrl+N, right-click Navigator, choose Refresh.
  3. Open Indicators > iTradeAIMS and confirm The Setup Indicator MT5 is listed.
  4. If missing, re-run the MT5 installer and select the data folder from File > Open Data Folder in the same terminal.

Wrong Data Folder​

Common when you have multiple broker terminals:

  1. Open the exact MT5 terminal you chart on.
  2. Click File > Open Data Folder and note the path.
  3. Re-run the installer and select that folder.
  4. Restart MT5 and refresh Navigator.

Do not install into the Windows program folder.

License Key Rejected​

  1. Enter SerialKey exactly as issued (no extra spaces).
  2. Confirm internet access.
  3. Remove and reattach the indicator.
  4. Contact support if the message remains.

Dashboard Missing Or Box Tab Empty​

  1. Confirm iTradeAIMS Dashboard is attached to the same chart as The Setup Indicator MT5.
  2. Select the Box tab on the dashboard.
  3. Check product rows — NOT ON CHART means that product is not attached yet.
  4. Load more chart history if no box structures have formed yet.

No Box Zones On Chart​

  1. Confirm Boxes (or equivalent visibility setting) is enabled in indicator inputs.
  2. Wait for enough candles — boxes need valid fractal structure in history.
  3. Try a liquid symbol and a timeframe you normally use.
  4. Check whether Blocked or filter states explain why no ready setup shows.

Box Shows Blocked / Too Tall​

The ATR Box filter and Gator/Purple filters can block setups when the box is too tall or filter context fails. See Using AIMS Box levels and Box tab in the suite.

Windows Blocks The Installer​

If SmartScreen blocks the unsigned installer from an official iTradeAIMS source: More info → Run anyway. Stop if Windows reports a virus or the file did not come from iTradeAIMS.

Still Stuck?​

See the full Support troubleshooting page (MT4 + MT5) or Contact support.