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Contact Support

Use support when the self-check steps do not solve the issue.

Before contacting support, check:

  1. Installation
  2. Quick Start Guide
  3. Troubleshooting
  4. FAQ

Support Channels​

Discord​

Discord is the recommended place to join the iTradeAIMS community.

Use it for:

  • Setup questions and screenshots.
  • Seeing how other traders use AIMS Box MT5 on MT5 or AIMS Box Advanced Indicator on MT4.
  • Learning from common questions before you run into the same issue.
  • Product updates, access notes, and practical platform guidance.

Invite:

https://discord.gg/DxXQ4HdnES

Email​

Use email for account, purchase, or private license questions.

Email:

info@itradeaims.net

What To Include​

For MT4 or MT5, include:

  • Platform: MT4 or MT5.
  • Broker terminal name.
  • Symbol and timeframe.
  • Whether the indicator appears under Navigator > Indicators > iTradeAIMS.
  • Screenshot of the chart.
  • Screenshot of any license or error message.
  • Screenshot of the dashboard state if a setup is blocked.
  • What you already tried.

Do Not Send​

Do not send:

  • Trading account passwords.
  • Full payment card details.
  • Private keys or account security codes.

If a screenshot includes sensitive information, hide it before sending.