Troubleshooting
Most issues are activation, attachment, or reading the wrong tab. Start with Install on MT5 if you have not finished setup.
License and activation
| Symptom | What to check |
|---|---|
| Red pill / Not live | Activate at my.itradeaims.net for that product (Banana, Setup, Elliott Wave, Confluence, Bubble). |
| Live Missing in License Center | Copy activation file to the correct MT5 data folder; restart terminal. Enable Allow algorithmic trading and Allow DLL imports (Tools → Options → Expert Advisors). |
| Only some products live | Each product needs its own activation — five activations for the full suite. |
Dashboard not showing tabs
| Symptom | What to check |
|---|---|
| No Box / Banana / Wave tabs | Attach iTradeAIMS Dashboard — not only individual indicators. |
| Panel missing entirely | Re-attach dashboard from Navigator; check chart is not minimized. |
| Wrong size / clipped text | Settings → GUI → Scale (try M or L). |
Confluence sections empty or WAIT
| Symptom | What to check |
|---|---|
| Setup 1 Confluence always WAIT | Box not READY — check Box tab for Blocked or incomplete Setup 1. |
| Banana Confluence Waiting | Normal until Banana fires — check Banana tab last signal. |
| Wave fields — | Attach AIMS Wave; wait for sufficient bars on timeframe. |
| Bubble N/A | Attach AIMS Bubble or ignore if you do not use regime layer. |
| Quality UNKNOWN | Missing product, stale chart, or structure not complete — attach full stack. |
Contradictions between tabs and confluence
| Situation | Guidance |
|---|---|
| Box READY but confluence CAUTION | Read reason on confluence row — often wave extension or marginal target room. |
| Box Blocked but chart looks bullish | Trust Blocked — filters or box height failed. |
| Banana INVALID but confluence says continuation | Weight Banana tab validity; treat confluence as stale until Banana updates. |
Template issues
| Symptom | What to check |
|---|---|
| Template loads without indicators | Re-save template after attaching full stack. |
| Old dashboard after update | Load fresh template or re-drag indicators from Navigator. |
See Chart templates.
Install-specific problems
DLL blocked, wrong data folder, installer path — see Install on MT5 — Troubleshooting.
Still stuck?
Gather before support:
- MT5 build and Windows/macOS version.
- Screenshot of License Center and status pills.
- Symbol and timeframe.
- Which products are attached.
Contact paths listed on itradeaims.net support channels.