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🐛 Bug Reporting

How to Report Bugs Effectively​

The best way to report a bug is to create a support ticket inside the Discord server. This ensures your report is properly tracked and prioritized by our development team.

Steps to Create a Bug Report Ticket​

  1. Join Discord Server: https://discord.gg/DxXQ4HdnES
  2. Navigate to: #create-ticket channel
  3. Click: "Create Support Ticket" button
  4. Select: "Bug Report" category
  5. Provide Details: Follow the template below

Bug Report Template​

When creating your ticket, include these essential details:

🐛 BUG REPORT

EA Version: v4.5.1 (or dev version)
MT4 Build: 1090 (Help → About in MT4)
Broker: [Your broker name]
Symbol: EURUSD (or symbol where bug occurred)
Timeframe: M5/H1/etc.

DESCRIPTION:
[Clear description of what went wrong]

EXPECTED BEHAVIOR:
[What should have happened]

ACTUAL BEHAVIOR:
[What actually happened]

STEPS TO REPRODUCE:
1. [First step]
2. [Second step]
3. [Result]

ERROR MESSAGES:
[Copy exact error text from Experts tab]
[Screenshot if possible]

SETTINGS:
[Screenshot of EA inputs tab]

ADDITIONAL INFO:
[Any other relevant details]

What Makes a Good Bug Report​

Do Include ✅​

Specific Details

  • Describe exact steps to reproduce the issue
  • Include version numbers (EA, MT4, broker platform)
  • Specify exact symbol and timeframe

Complete Information

  • Include all requested information from template
  • Provide screenshots of error messages
  • Share your EA settings (screenshot of inputs tab)

Error Logs

  • Copy exact error messages from Experts tab
  • Include timestamp of when error occurred
  • Mention any unusual market conditions

Reproducibility

  • Confirm the bug happens consistently
  • Note if it happens with specific settings only
  • Mention if it occurs on multiple symbols

Don't Do ❌​

Vague Descriptions

  • "EA doesn't work" - too general
  • "Something is broken" - no details
  • "It's not trading" - missing context

Missing Information

  • No EA version number
  • No error messages or screenshots
  • No description of settings used

Wrong Channels

  • Reporting via DM instead of tickets
  • Posting in general chat without ticket
  • Emailing without creating ticket first

Bug Report Priority Levels​

🔴 Critical (Fixed within 24-48 hours)​

Examples:

  • EA crashes MT4
  • Data loss or corruption
  • Major calculation errors
  • Security vulnerabilities
  • Account cannot trade at all

What to expect:

  • Immediate acknowledgment
  • Developer assigned within hours
  • Hotfix deployed quickly
  • You'll be notified of progress

🟡 High (Fixed within 1 week)​

Examples:

  • Feature not working as documented
  • Significant performance issues
  • Incorrect trade execution
  • Settings not saving properly

What to expect:

  • Response within 24 hours
  • Investigation started immediately
  • Fix included in next patch release
  • You'll receive update notifications

🟢 Medium (Fixed in next update)​

Examples:

  • Minor calculation discrepancies
  • UI/visual issues
  • Documentation errors
  • Non-critical feature bugs

What to expect:

  • Response within 48 hours
  • Scheduled for next version
  • Fix bundled with other updates
  • Listed in changelog

🔵 Low (Scheduled for future release)​

Examples:

  • Feature requests
  • Cosmetic improvements
  • Nice-to-have enhancements
  • Minor UI polish

What to expect:

  • Acknowledged and logged
  • Considered for roadmap
  • May be included in major updates
  • Community feedback influences priority

After Reporting​

What Happens Next​

  1. Ticket Created ✅
    • You'll receive confirmation message
    • Ticket assigned unique ID number
    • Status set to "New"
  2. Initial Response 👀
    • Team reviews within 24 hours
    • Priority level assigned
    • Developer assigned if critical
  3. Investigation 🔍
    • We may request additional information
    • You might be asked to test scenarios
    • We'll provide status updates
  4. Resolution 🔧
    • Fix implemented and tested
    • Internal testing completed
    • Beta testers may verify fix
  5. Notification 📢
    • You'll be notified when fix is available
    • Changelog updated with fix details
    • New version released
  6. Verification ✔️
    • Please test and confirm fix works
    • Provide feedback on resolution
    • Ticket closed when confirmed

Common Bug Reporting Mistakes​

Mistake #1: Not Enough Information​

Bad Example:

"EA stopped working, please fix"

Good Example:

"EA (current version) on EURUSD M5 stopped opening trades after 10 AM GMT. Error log shows 'ERR_TRADE_DISABLED'. Settings attached. This started on Nov 21, 2025."

Mistake #2: Reporting in Wrong Place​

Bad Example:

  • Posting in #general-chat
  • DMing moderators directly
  • Emailing without ticket reference

Good Example:

  • Create ticket in #create-ticket channel
  • Use proper Bug Report category
  • Include all required information

Mistake #3: Multiple Issues in One Report​

Bad Example:

"EA has wrong colors, trades close early, and I can't change settings"

Good Example:

  • Create separate ticket for each issue
  • Prioritize most critical problem first
  • Link related tickets if necessary

Emergency Bug Reporting​

When to Use Emergency Process​

Only for critical issues that:

  • Completely prevent EA from functioning
  • Cause financial loss or risk
  • Affect account security
  • Prevent access to trading

Emergency Contact​

Discord: @Moderator ping in general channel

Email: Mark subject line "URGENT - BananaEA Critical Issue"

Response: Within 4 hours

Next Steps: Learn about Discord Community Guide or review Technical Support Levels.