Technical Support Scope
This page explains what support can usually help with and what remains the user's responsibility.
Support Can Help With
Support can usually help with:
- installation issues
- license or access checks
- EA version confirmation
- MT4 Navigator or chart attachment issues
- common order errors
- broker symbol questions
- settings clarification
- documentation questions
Support Cannot Do For You
Support cannot:
- guarantee trading results
- tell you what risk to take
- manage your account
- promise a setup will work live
- remove market, broker, or execution risk
- replace your own testing and risk management
How To Get Better Help
When asking for help, include:
- EA version
- MT4 build number
- broker name
- account type
- symbol name
- timeframe
- screenshot of the chart
- screenshot of the relevant settings
- Experts or Journal messages if there is an error