Self-Help Resources
Use these checks before opening a support request. They are intended to identify common setup and configuration issues.
Installation Checklist
Check:
- MT4 was restarted after installation.
- BananaEA is in the correct
MQL4/Expertsfolder. - The EA appears in Navigator under Expert Advisors.
- The correct MT4 data folder was used.
- The file came from an official access or support source.
Chart Attachment Checklist
Check:
- AutoTrading is in the intended state.
Tools > Options > Expert Advisors > Allow automated tradingis enabled if automated trading is required.- The EA is attached to the intended symbol and timeframe.
- The Inputs tab contains the expected settings.
- The Experts and Journal tabs do not show initialization errors.
No Trading Activity Checklist
Check:
- trading hours allow activity at the current broker server time
- spread is not above the configured limit
- at least one buy and one sell setup type is enabled where required
- market is open
- account has enough free margin
- maximum open trade settings are not already reached
- the EA is not paused or in a management-only mode
No trading activity is not always an error. The EA may be waiting for permitted conditions.
Result Review Checklist
If results are different from what you expected, check:
- EA version
- broker symbol
- timeframe
- spread and commission assumptions
- risk settings
- stop loss and take profit behavior
- number of trades in the sample
- market conditions during the test
- whether any order errors appear in logs
Do not judge the EA from one trade or one short period.
Error Code Quick Reference
| Error Code | Meaning | First Check |
|---|---|---|
| 130 | Invalid stops | SL/TP distance and broker stop level |
| 131 | Invalid trade volume | Lot size, minimum lot, lot step |
| 134 | Not enough money | Free margin and lot size |
| 136 | Off quotes | Broker connection and market conditions |
| 138 | Requote | Execution conditions and retry behavior |
File Locations
MT4 data folder:
File > Open Data Folder
Expert Advisors folder:
MQL4/Experts/
Logs:
MQL4/Logs/
Tester files:
Tester/
When To Ask For Help
Ask for help after you have:
- checked installation location
- reviewed the Experts and Journal tabs
- confirmed symbol and timeframe
- reviewed the relevant settings page
- captured screenshots of the issue
Include the details listed in Quick Support Options.