Quick Support Options
Use the support channel that matches the type of question.
Discord Community
Use Discord for:
- installation questions
- setup screenshots
- version checks
- broker symbol questions
- common error messages
- general user discussion
Join: Discord Server Link
Community replies depend on availability and issue complexity.
Email Support
Use email for:
- account or billing questions
- private information
- issues that need detailed written context
- cases where screenshots or files should not be posted publicly
Email: info@itradeaims.net
Before Asking For Help
Prepare:
- EA version
- MT4 build number
- broker name
- account type
- symbol name
- timeframe
- screenshot of the chart
- screenshot of the relevant Inputs tab
- any message from the Experts or Journal tab
This makes troubleshooting easier and avoids repeated questions.